Privacy policy

Effective Date: January 1, 2025
Last Updated: April 19, 2025

At Bluecore, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard information across our websites, applications, and services.

1. Who we are

Bluecore is a technology company based in Belgium, offering custom software and hardware solutions for the water and energy industry, including white-label platforms for industry partners.

For privacy-related inquiries, feel free to contact us.

2. What we collect

We may collect the following types of data:

• Identity & Contact Data: name, email address, company info (when submitting forms or registering)
• Usage Data: how you interact with our website or apps
• Technical Data: device information, IP address, browser type, operating system
• Support Data: any data you voluntarily share when contacting our team

We do not collect sensitive personal information unless explicitly required and with your consent.

3. How we use your data

We use your data to:

• Provide and maintain our services
• Improve platform functionality and user experience
• Respond to inquiries and provide support
• Send updates or notifications (only if you’ve opted in)
• Comply with legal obligations
   

4. Data sharing

We do not sell your personal data. We only share it with:

• Trusted service providers who help us operate our website and apps (e.g. hosting, analytics)
• Partners, only when using a white-label solution where data sharing is essential for service delivery
• Government authorities, if legally required
   

5. Cookies & tracking

We use minimal cookies and tracking technologies to analyze traffic and improve performance. You can manage or disable cookies through your browser settings at any time.

6. Data security

We use industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Your rights

Under applicable data protection laws (including GDPR), you have the right to:

• Access the personal data we hold about you
• Correct inaccuracies in your data
• Request the deletion of your data
• Withdraw your consent at any time

To exercise any of these rights, feel free to contact us. 

8. International transfers

We may process your data outside of the EU using trusted providers, always ensuring appropriate safeguards are in place (e.g. standard contractual clauses).

9. Third-party links

Our services may include links to external websites. Please note that we are not responsible for their content or privacy practices.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any significant changes will be clearly communicated through our website or app.

Questions?
Feel free to reach out at hans@bluecore.be
We’re here to help.